To June Lau
From Doris Mak
Date 11 Mar 2011 About the complaint letter of the exhibition
Hi June,
I'm sad to tell you that I've received a complaint letter on 10 Mar 2011. The customer listed out some organizational problems of our exhibition. I need you to give me some advice in order to reply the customer. Please see the original complaint letter from the attached file. Help me and give me some suggestions ASAP.
Thanks,
Doris
To Anne Kong
From Doris Mak
Date 11 March 2010
Dear Ms Kong,
Request approval for suggestion
I am writing to inform you that I have received a complaint letter which is about the exhibition Sound System 2011(23-25 February). Regarding to those problems, some suggestion have been made. I would like to have your approval for implementing my suggestions. The problems mentioned by the customer and the solutions are listed as following:
1. Online registration Problem
The system is unworkable and customer failed to register even they took long time. It is because our server overloaded and broken down. I would like to suggest that we should devote some resources to upgrading the server for greater capacity.
2. Overcrowded venue
The lack of space for holding a large exhibition, especially at the peak visiting time, created dissatisfaction to customers. As the large venues were fully booked, the exhibition were only able to hold in medium-sized business conference. In order to avoid this problem happening again, we should book six months in advance.
3. Insufficient leaflet available
There is not enough leaflets providing product information to interested parties. Due to the environmental reason, we did not provide plenty of print out leaflets. For the replacement of print out leaflet, we have already provided online leaflet version in order to satisfy customers' need. However, according to the complaint, we may not have enough promotion on the online leaflets. We should put more notice in the exhibition to ensure that customers know the method for accessing the online leaflets.
I look forward to your approval for implementing my suggestions.
Regards,
Doris Mak
Dear Mr Leung,
RE: Complaint about Sound Systems 2011
I am writing to reply to your complaint about the exhibition Sound System 2011. We apologize for any dissatisfaction causing from the exhibition. We have investigate the issue and improve our service in the future exhibition.
Regarding to the online registration matter, The system is unworkable because our server overloaded and broken down in the peak hour. We should devote more resources to upgrading the server for greater capacity. After upgrading, the online registration will be far efficient and can satisfy customers requirements.
Concerned about overcrowding, we will communicate with the hotel in order to ensure that they can provide a large-sized business conference room to us. The future exhibitions will not face the issue of lacking place.
According to Insufficient leaflet available, due to the environmental reason, we did not provide plenty of print out leaflets. For the replacement of print out leaflet, we have already provided online leaflet version in order to satisfy customers' need. However, according to the your complaint, we realized that we may not have enough promotion on the online leaflets. We will put more notice in the exhibition to ensure that customers know the method for accessing the online leaflets in the future.
To June Lau
From Doris Mak
Date 11 Mar 2011
About the complaint letter of the exhibition
Hi June,
I'm sad to tell you that I've received a complaint letter on 10 Mar 2011. The customer listed out some organizational problems of our exhibition. I need you to give me some advice in order to reply the customer. Please see the original complaint letter from the attached file. Help me and give me some suggestions ASAP.
Thanks,
Doris
To Anne Kong
From Doris Mak
Date 11 March 2010
Dear Ms Kong,
Request approval for suggestion
I am writing to inform you that I have received a complaint letter which is about the exhibition Sound System 2011(23-25 February). Regarding to those problems, some suggestion have been made. I would like to have your approval for implementing my suggestions. The problems mentioned by the customer and the solutions are listed as following:
1. Online registration Problem
The system is unworkable and customer failed to register even they took long time. It is because our server overloaded and broken down. I would like to suggest that we should devote some resources to upgrading the server for greater capacity.
2. Overcrowded venue
The lack of space for holding a large exhibition, especially at the peak visiting time, created dissatisfaction to customers. As the large venues were fully booked, the exhibition were only able to hold in medium-sized business conference. In order to avoid this problem happening again, we should book six months in advance.
3. Insufficient leaflet available
There is not enough leaflets providing product information to interested parties. Due to the environmental reason, we did not provide plenty of print out leaflets. For the replacement of print out leaflet, we have already provided online leaflet version in order to satisfy customers' need. However, according to the complaint, we may not have enough promotion on the online leaflets. We should put more notice in the exhibition to ensure that customers know the method for accessing the online leaflets.
I look forward to your approval for implementing my suggestions.
Regards,
Doris Mak
Dear Mr Leung,
RE: Complaint about Sound Systems 2011
I am writing to reply to your complaint about the exhibition Sound System 2011. We apologize for any dissatisfaction causing from the exhibition. We have investigate the issue and improve our service in the future exhibition.
Regarding to the online registration matter, The system is unworkable because our server overloaded and broken down in the peak hour. We should devote more resources to upgrading the server for greater capacity. After upgrading, the online registration will be far efficient and can satisfy customers requirements.
Concerned about overcrowding, we will communicate with the hotel in order to ensure that they can provide a large-sized business conference room to us. The future exhibitions will not face the issue of lacking place.
According to Insufficient leaflet available, due to the environmental reason, we did not provide plenty of print out leaflets. For the replacement of print out leaflet, we have already provided online leaflet version in order to satisfy customers' need. However, according to the your complaint, we realized that we may not have enough promotion on the online leaflets. We will put more notice in the exhibition to ensure that customers know the method for accessing the online leaflets in the future.